SCOPE OF WORK 

Treowe Interiors (“Designer”) provides hourly, one-on-one interior design consultation sessions, either in person, by phone, or via virtual meeting. No formal deliverables (e.g. mood boards, layouts, or detailed design documents) will be produced. The Designer will provide one follow-up email summarising suggestions or product links.

CONSULTATION SERVICES 

During each session, the Designer offers professional advice on topics including colour schemes, space planning, architectural layout, furniture recommendations, styling tips, and related interior design matters. All purchase and implementation decisions (materials, contractors, etc.) are the Client’s sole responsibility. Recommendations are based on the Client’s stated preferences, measurements, and budget. The Designer is not responsible for outcomes beyond this advice.

LENGTH OF CONSULTATION & OVERAGES

Consultations are scheduled in one hour increments. The Designer permits a ten minute grace period beyond each consultation to finalise discussions. Should the consultation extend beyond this, the Client shall be charged for an additional half or hour, rounded up from the session end. If the consultation concludes in less than one hour, the Client is not entitled to any refund or prorated credit.

CLIENT RESPONSIBILITIES

Accurate Information: Provide accurate measurements, photos, or other relevant details for informed advice. Testing & Verification: Obtain and test any suggested samples or finishes before making purchases. Implementation & Coordination: The Client handles all orders, deliveries, contractors, and installations. The Designer does not supervise third parties. Access & Fit: Confirm that recommended items will fit through doorways, stairs, or other access points. The Designer is not liable for costs related to inaccuracies or delivery issues.

FEES & PAYMENT 

Full payment is required upfront to secure the appointment. If payment is not received before the scheduled appointment, the Client will lose their slot and will be contacted to rearrange the appointment once the funds have cleared.

INTELLECTUAL PROPERTY

Any sketches, suggestions, or ideas shared during consultations remain the Designer’s property. If the Designer provides follow-up materials, the Client receives a non-exclusive, non-transferable license to use them for personal purposes only. Reproduction, distribution, or sale of these materials is prohibited without explicit written permission.

LIMITATION OF LIABILITY & DISCLAIMERS

No Guarantee of Results: Final outcomes depend on external factors (e.g. budget, contractors). No Warranties on Third-Party Products: The Designer is not responsible for product defects, shipping delays, or vendor policies. Client Accepts All Risks: The Client makes final decisions and bears any dissatisfaction or losses. Access & Measurement Errors: The Designer is not liable for issues arising from inaccurate measurements or property constraints. Maximum Liability: The Designer’s total liability cannot exceed the fees paid for the consultation. No indirect or consequential damages will be covered.

CANCELLATION & REFUNDS

24 hours’ notice is required to reschedule without penalty. No Refund for Completed Sessions: Once a session has started or concluded, no refunds are offered. No Refund for Cancellations Within 5 Working Days: If the Client cancels within 5 working days prior to the consultation date, no refund is available.

GOVERNING LAW & DISPUTE RESOLUTION

These Terms & Conditions are governed by the laws of England and Wales. Both parties agree to attempt good-faith negotiation before pursuing legal remedies.

ENTIRE AGREEMENT

These Terms & Conditions represent the entire agreement for hourly consultation services and supersede all prior arrangements. Any modifications must be agreed in writing by both parties