SCOPE OF WORK

Treowe Interiors (“Designer”) provides purchase lists for items discussed in Design Sessions. These purchase lists include formal deliverables- mood board, layout, and a list of products to suit the  budget and requirements will be produced. The Designer will provide one revision session by phone or in store to alter or re-source items on the list.

THE LIST

Products will be sourced and provided with detailed information for feedback on an Online Client Portal in conjunction with laid out items for aesthetic purposes on a pdf. These items include furniture, accessories, up to 2 tile recommendations per room, flooring, curtain fabric. Purchase list are not available for kitchens or bathrooms and any bespoke items such as carpentry design are charged separately.

All purchase and implementation decisions (materials, contractors, etc.) are the Client’s sole responsibility. Recommendations are based on the Client’s stated preferences, measurements, and budget. The Designer is not responsible for outcomes beyond this advice. Further site visits should the client want them will be charged at an hourly rate of £170 phr. Samples will be sourced where available and be collated for pick up at the Studio, treowe, Blackheath SE3. No 3D renders, detailed mock ups or Detailed Elevations are provided.

IMPLEMENTATION & Coordination

The Client will be invoiced for signed off items in full prior to ordering. The Designer will handle ordering and delivery, assisting with returns where needed (see point 5). The Designer tries to ensure postage is included but there are times where shipping fees change or are added after the list has been confirmed. In this instance they will be invoiced retrospectively after items have been orders but you will be made aware if this is the case the orders are being placed. The Designer will introduce trades where necessary for works. An introduction is the connection by email or a pricing from a tradesman who we trust and regularly work with. The Client handles all trades and contractors. The Designer does not supervise third parties unless a Project Management Service is arranged. The Designer can and will offer and arrange  a measure up service for any blinds or curtains. The Designer offers project management at 8% of the project costs, including trade costs, for projects over a £20,000 spend. Please refer to Project Management Ts&Cs. If the Designer is not managing the project, The Designer will not oversee works, the Client is responsible for all site meetings. A credit of £200 is applied to a spend of over £5,000 worth of items purchased through The Designer and within 3 weeks of the signed off purchase list. Sourcing further items or samples once the purchase list has been signed off or products have been purchased will be charged at an hourly fee of £150phr. Sourcing further items due to items going out of stock, if the purchase list is being implemented up to 3 weeks after sign off items will be re-sourced at no further charge. Access & Fit: Confirm that recommended items will fit through doorways, stairs, or other access points. The Designer is not liable for costs related to inaccuracies or delivery issues.

RETURNS

The Designer will handle returns and refunds. Bespoke items are non refundable. The designer will not cover the cost of any  restocking fees or delivery fees incurred for returns but will confirm them with you prior to shipping.

CLIENT RESPONSIBILITIES

Accurate Information: Provide accurate measurements where requested, photos, Pinterest boards and imagery or other relevant details for informed advice. The Client holds responsibility to check through all items in detail including final measurement checks and confirmation. Any returns must be flagged by the Client no less than 24hrs post delivery. Return terms will be governed by the terms of the relevant brand but items must always be in a new condition unless damage has been caused in transit. In this instant images must be taken as soon as the damage is noticed. To ensure a smooth timeline the client must give feedback for list items within 2 weeks of receipt. If feedback comes later it may delay turn around of changes and implementation.

FEES & PAYMENT

Purchase list costs are based on the amount of rooms/volume of items. Full payment for Purchase List creation fee is required prior to the list being created. Purchase list fees are non refundable. Full payment for list items  is required upfront to begin purchasing.

INTELLECTUAL PROPERTY

Any sketches, suggestions, or ideas shared as part of the Purchase List remain the Designer’s property. If the Designer provides follow-up materials, the Client receives a non-exclusive, non-transferable license to use them for personal purposes only. Reproduction, distribution, or sale of these materials is prohibited without explicit written permission.

LIMITATION OF LIABILITY & DISCLAIMERS

No Guarantee of Results: Final outcomes depend on external factors (e.g. budget, contractors).

No Warranties on Third-Party Products: The Designer is not responsible for product defects, shipping delays, or vendor policies. 

Client Accepts All Risks: The Client makes final decisions and bears any dissatisfaction or losses. Access & Measurement

Errors: The Designer is not liable for issues arising from inaccurate measurements or property constraints. 

Maximum Liability: The Designer’s total liability cannot exceed the fees paid for the consultation. No indirect or consequential damages will be covered. Although The Designer recommends trades they have worked with and regularly had good experiences of, that said they cannot be responsible for the Clients own experience of any trades or companies that have been recommended should the Client choose to employ them.

CANCELLATIONS

Purchase lists cannot be cancelled once begun. Items once ordered can be cancelled on a case by case basis dependent on the terms of the brand or company they are from.

GOVERNING LAW & DISPUTE RESOLUTION

These Terms & Conditions are governed by the laws of England and Wales. Both parties agree to attempt good-faith negotiation before pursuing legal remedies.

ENTIRE AGREEMENT

These Terms & Conditions represent the entire agreement for hourly consultation services and supersede all prior arrangements. Any modifications must be agreed in writing by both parties.